Booking information
Arrival
The rooms are ready for you at 3 pm on your booked arrival day.
In case you arrive later than 7 pm, please let us know in advance.
Departure
We kindly ask you to leave your room before10.30 am on your departure day.
- If you would you like to keep your room a little longer on your departure day, please inform our reception in good time, otherwise the day will be charged in full.
- No deduction will be made for meals not taken.
- In the event of late arrival or early departure, the booked period will be charged in full without any deductions.
Pets
Your four-legged friends are very welcome in our house – however, they may only be brought along after agreement and registration. A surcharge of 10,00 € - 39,00 € per dog/day will be added. Food not included. Upon request, your four-legged friend can also accompany you to dinner with you. In this case, we make a reservation for you in one of our small South-Tyrolean Stuben. Please understand that dogs are not allowed in the swimming pool/sauna/relax/wellness area and on the lawn.
Cancellation policy
Cancellations are inconvenient – not only for you, our dear guests, but also for ourselves.In case of cancellation, the deposit will not be recoverable, but will be retained as a handling and service fee. For cancellations made 15 days or more before the check-in date, a charge equivalent to 50% of the total stay amount will apply. Cancellations received within 7 days prior to check-in or in the event of a non-arrival will incur charges for the entire reserved stay.
In the case of late arrival or early departure, the corresponding amount will be charged for the entire period booked, even for unused nights
Travel insurance
Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Click here to take your personal insurance.
Surcharges, deductions & reductions
+ Double room for single use: a surcharge is added depending on season and agreement, 39.- € or higher up to 100% of the regular daily rate.
+ For short stays a surcharge may be added to the offer and agreement.
+ Dogs can only be welcomed after agreement and registration
A surcharge of 10,00 € - 39,00 € per dog/day will be added, food not included. Upon request, your four-legged friend can also accompany you to dinner with you. In this case, we make a reservation for you in one of our small South-Tyrolean Stuben. Please understand that dogs are not allowed in the swimming pool/sauna/relax/wellness area and lawn.
- The offers where discounts or 1 night free of charge are applied are not combinable with any vouchers or coupons
- No price deduction will be made for meals not taken.
+ Garage parking space: 5.00 €
- Children’s discounts: for kids in a room with two adults paying full price
Up to 1 year > 100 % discount
1-2 years > 39 €
2-10 years > 50 % discount
10-14 years > 30 % discount
14-18 years > 10 % discount